Frequently Asked Questions

Who am I buying from?

Here at Country Brook Design we strive to bring you good products and great customer service at a fair price. We have been making our famous Designer collars since 2003. They are all custom made after the sale. We are a webbing distributor and carry many kinds of webbing, plastic and metal hardware. Feel free to email us with any questions.

What is your Shipping Policy?

Please be sure to check both UPS and USPS for shipping prices. You must click the button next to the options to see prices. All non-custom items will ship the same day, Monday through Friday, if your order is paid for by 1:00 pm CST. Custom made dog collars, leashes, etc. will be made and shipped within 4 business days of payment and size received. On large orders, if you would like to make sure it is correct contact us, and we will double check shipping. We can not make the shipping calculator take into account for flat rate boxes. If you are overcharged in shipping we will refund the overage when we ship. If you have any questions or problems, please email or call us.

Do you ship internationally?

Yes, we do. International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

What is your Return Policy?

You can read our Return Policy on our Policy & Agreement page.

What Customer Service help do you offer?

We're happy to help you place your order by phone, provide more technical details about a product, or help you determine what product works best for your project.

I have a question. How do I contact you?

There are several ways to contact us here at Country Brook Design:

  • By calling (256) 974-0700 Monday through Friday ( except Holidays ) from 10am until 6pm CST
  • By emailing the following address: Email Us
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